At Velour, your privacy is not an afterthought — it is the foundation of everything we build. This policy explains clearly and honestly what information we collect, why we collect it, and how we protect it. We will never sell your data. Ever.
Who We Are
Velour is an adult entertainment and companionship platform operating in India, providing intimate text chat and private voice session services exclusively for adult women. References to "Velour", "we", "us", or "our" in this policy refer to the platform and its operators.
By using Velour, you agree to the collection and use of information described in this Privacy Policy.
Information We Collect
We collect only what is necessary to operate the platform safely and deliver your sessions. This includes:
- Account information — your email address and a chosen username. Your real name is never required.
- Age verification data — a government-issued ID is required to confirm you are 18 or older. This is processed by a secure third-party verification service and is not stored on our servers.
- Payment information — processed entirely by our payment provider. We never see or store your full card details.
- Session data — session duration, date, and companion selected. Chat transcripts may be stored temporarily for safety and dispute resolution purposes only.
- Device and usage data — browser type, IP address, and usage patterns for security and platform improvement.
How We Use Your Information
Your information is used strictly to operate and improve Velour. Specifically:
- To create and manage your account
- To verify your age and identity as required by law
- To process payments and maintain billing records
- To connect you with companions for chat and voice sessions
- To investigate complaints, disputes, or safety concerns
- To send essential service communications (no marketing without your consent)
- To comply with applicable Indian law and regulations
Your Anonymity & Discretion
We understand the sensitive nature of our service and take extraordinary steps to protect your identity:
- Your real name is never displayed on the platform
- Your phone number is masked during all voice sessions — companions never see your real number
- Your billing statement shows a neutral, non-descriptive company name
- We do not link your Velour account to any social media profile
- You may delete your account and all associated data at any time
Data Sharing
We do not sell, rent, or trade your personal information. We share data only in these limited circumstances:
- Service providers — payment processors, age verification services, and cloud hosting providers who are contractually bound to protect your data.
- Legal obligation — if required by a valid court order or government authority under Indian law, we may be compelled to disclose certain information. We will notify you where legally permitted to do so.
- Safety emergencies — in rare cases where there is an imminent risk of harm to a person.
We will never share your data with advertisers, data brokers, or any third party for commercial purposes.
Data Security
We use industry-standard security measures to protect your data, including:
- End-to-end encryption for all chat and voice sessions
- SSL/TLS encryption across the entire platform
- Encrypted storage for all personal data at rest
- Strict access controls — only essential personnel can access user data
- Regular security audits and vulnerability assessments
No system is perfectly secure. In the unlikely event of a data breach, we will notify affected users within 72 hours as required by applicable law.
Data Retention
We retain your data only as long as necessary:
- Account data — retained while your account is active
- Chat transcripts — deleted within 30 days of the session
- Payment records — retained for 7 years as required by Indian tax law
- Age verification records — retained for the duration of your account
Upon account deletion, all personal data is permanently removed within 30 days, except where retention is required by law.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and data
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the relevant authority under Indian IT law
To exercise any of these rights, contact us at the address below. We will respond within 14 business days.
Cookies
We use minimal, essential cookies to keep you logged in and maintain session security. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though this may affect platform functionality.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page and notify registered users by email. Continued use of Velour after changes constitutes acceptance of the updated policy.
Contact Us
For any privacy concerns, data requests, or questions about this policy, please reach out:
Velour Privacy Team
[email protected]We aim to respond to all privacy inquiries within 14 business days.